Privacy Policy

Rakoma Hotels Privacy Policy

Effective Date: 06/10/2023

Welcome to Rakoma Hotels! At Rakoma Hotels, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including but not limited to:

a. Personal Information:

  • Name
  • Contact information (e.g., email address, phone number, postal address)
  • Payment information (e.g., credit card details)
  • Identification documents (e.g., passport or driver’s license)

b. Usage Information:

  • IP address
  • Browser type
  • Device information
  • Log files
  • Cookies and tracking technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

a. Reservations and Booking: To process your reservations, bookings, and payments.

b. Communication: To communicate with you regarding your reservations, inquiries, and updates about our services.

c. Marketing: To send you promotional materials and offers if you have consented to receive them.

d. Analytics: To analyze and improve our website and services, including user experience, functionality, and security.

e. Compliance: To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in providing our services.

b. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

a. What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

b. How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

c. Types of Cookies we use

Please click on the Cookie Element in the bottom left corner of the page to view all Cookies.

d. Manage cookie preferences

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Firefox: Internet

If you are using any other web browser, please visit your browser’s official support documents.

5. Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to access, rectify, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise your rights or raise any concerns, please contact us using the contact information provided below.

7. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe that we have inadvertently collected such information, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any updated Privacy Policy on our website, and the updated version will be effective as of the date of posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Rakoma Hotels (PTY) Ltd.
011 463 5781
Willow Wood Office Park Block D, CNR, 3rd Ave &, Cedar Rd, Johannesburg, 2021

Thank you for choosing Rakoma Hotels. Your privacy is important to us, and we are committed to protecting your personal information.